Shipping policy
Shipping Policy
Pre-Orders
All products are currently sold under a pre-order model.
For pre-order items:
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Production begins after the pre-order period is completed.
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Estimated delivery timeframe:
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Production: approximately 4 to 8 weeks after the end of the pre-order period.
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Shipping to the United States or Europe: approximately 7 to 12 business days via insured air transport.
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Estimated delivery dates are clearly displayed on each product page.
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These timelines are estimates and may be subject to change due to manufacturing or logistics constraints.
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Customers are notified by email with tracking information as soon as their order is shipped.
Shipping Costs
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All shipping costs, including international transport and import-related fees, are fully covered by FOCUS.
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Customers receive their order with no additional delivery or customs charges upon arrival.
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The total price paid at checkout is therefore final and inclusive of delivery.
Return Policy – Return Address
In accordance with consumer protection regulations, returned products must be sent to the following address:
FOCUS
22 cours de l'yser, Gironde , Bordeaux 33800 France
France
This return address is visible to customers before purchase and within the return policy section of the website.
Contact Information
Brand name: FOCUS
Country of registration: France
Email: hello@focuskeyboard.com